Returns & Refunds Policy

All Sales Final – No Returns After Shipment

At Economy Polymers, we specialize in supplying industrial, commercial, and specialty chemical products to businesses, manufacturers, and professional customers. Due to the sensitive and regulated nature of these products, we maintain a strict policy All sales are final once shipped. No return for change of mind. Once an order has been shipped.

This policy is designed to ensure safety, regulatory compliance, product integrity, and operational efficiency for both our customers and our company.

1. No Returns or Refunds After Shipment

Once an order has been shipped from our facility, returns, exchanges, or refunds are not permitted.

This includes, but is not limited to:

  • Change of mind after purchase
  • Ordering the incorrect product, grade, or quantity
  • Product no longer being required
  • Application or compatibility issues
  • Customer preference or convenience

Many of the products sold by Economy Polymers are chemical, hazardous, or regulated materials. Accepting returned chemical products poses risks related to contamination, safety, storage, handling, and regulatory compliance. As a result, post-shipment returns are not feasible under any circumstances.

This policy aligns with standard practices across the B2B and industrial chemical supply industry.

2. Customer Responsibility Before Ordering

Customers are responsible for:

  • Reviewing product specifications, descriptions, and safety data
  • Ensuring the product is suitable for the intended application
  • Confirming quantities, grades, and delivery details before checkout

If you are unsure about a product or its suitability, we strongly recommend contacting our team before placing your order so we can assist you in making the correct selection.

3. Pre-Shipment Order Changes & Cancellations

Orders may be cancelled or modified before shipment, provided the order has not yet been processed or dispatched.

If you need to request a cancellation or change:

  • Please contact us immediately after placing your order
  • Approval depends on the order status and processing stage

Once an order has been shipped, no cancellations, refunds, or modifications can be made.

4. Damaged Shipments or Our Error

While returns are not accepted after shipment, we understand that issues may occasionally occur.

If your order:

  • Arrives damaged during transit, or
  • Contains an incorrect item due to our fulfillment error

Please notify us within 48 hours of delivery and provide:

  • Order number
  • Description of the issue
  • Clear photos of the packaging and product

All such cases will be reviewed on a case-by-case basis. If approved, Economy Polymers may offer a replacement, credit, or other resolution at our sole discretion.

5. Regulatory, Safety & Compliance Considerations

Due to federal, state, and industry regulations governing chemical materials, Economy Polymers cannot accept returned chemical products once they have left our control.

This policy helps ensure:

  • Compliance with safety and environmental regulations
  • Prevention of contamination or misuse
  • Protection of customers, staff, and facilities

Returned chemicals cannot be verified for proper storage or handling once delivered and therefore cannot be resold or reused.

6. Shipping & Delivery Responsibility

Once an order is shipped:

  • Responsibility transfers to the customer upon delivery
  • Economy Polymers is not responsible for improper storage, handling, or use after delivery

Customers must follow all applicable safety guidelines, storage instructions, and regulatory requirements when handling chemical products.

7. Acceptance of Policy

By placing an order on economypolymers.com, you acknowledge that you have read, understood, and agreed to this Returns & Refunds Policy, including our All Sales Final terms, once an order has shipped.

This policy applies to all products, orders, and transactions unless explicitly stated otherwise in writing by Economy Polymers.

8. Contact Information

If you have any questions regarding this policy or require assistance before placing an order, please contact us:

📞 Phone: 713.723.8416

Our team is available to help ensure you place the correct order and understand all applicable policies prior to purchase.

This policy helps establish clear expectations and allows Economy Polymers to continue providing safe, compliant, and high-quality chemical products to its customers.